Having trouble linking your bank account to Chip?

Why linking your bank account is important‍

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Linking your bank account is a simple, key step that makes managing your money with Chip easy. It's how you'll be able to deposit into and withdraw from your savings accounts.

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The process is usually quick and straightforward: you can link your bank account via the Profile tab in the app, and it should only take a couple of minutes.‍

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If you're having trouble linking your bank account

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If the link isn't going through, please don't worry! Here are the most common things to check first:

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• Is it the right account? The bank account you're linking must be the same account connected to the debit card you use with Chip.

• Is it a current account? We can only link to personal current accounts. We can't link to business or savings accounts.

• Is it in your name? We can only accept current accounts that are in your name only.

• Are you using the latest app version? Sometimes, simply uninstalling and reinstalling the Chip app can fix a technical glitch.

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Still having issues? Try these advanced steps

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If the standard checks haven't worked, the issue is often related to your phone or browser settings.

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• Check your browser: Are you using the default browser for your device (e.g., Safari for iPhone or Chrome for Android)? If not, please try switching to your default browser and linking again.

• Clear your browser data: Try clearing the cookies and cache in your browser. This often resolves connection errors.

• Update your bank's app: Make sure your bank's dedicated app is fully up-to-date.

• Remove any VPNs: If you are using a VPN, please temporarily disable it, as this can sometimes block the secure connection needed to link your account.

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‍Need further help?‍

We are here to help you get this sorted. You can easily get in touch with our support team using the in-app chat or by email at hello@getchip.uk. You can find the in-app chat in the Contact us section on the Profile tab.

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To help us find a solution as quickly as possible, please include the following details when you message us:

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• The type and model of the mobile device you are using (e.g., iPhone 14, Samsung S23).

• Your current iOS or Android operating system version.

• Which version of the Chip app you currently have installed (we always recommend being on the latest version).

• Any troubleshooting steps you've already tried.