Having trouble depositing into your Chip account?

It can be frustrating when a deposit doesn't go through straight away. We're here to help you troubleshoot.

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If you are having difficulties adding money, we can narrow down the potential reasons below.‍

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Deposits via connected bank transfer

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If you are trying to make a one-off deposit from your linked bank account, here are the most common reasons your bank may have rejected the payment:‍

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Your bank has flagged the deposit for fraud

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Some banks may automatically flag larger or multiple bank transfers for suspected fraud. Please contact your bank and ask them to cancel the transaction, ensuring they complete any required security checks on their side. You can then try initiating the deposit again through the Chip app.‍

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Important to note: If your bank reprocesses the payment before you have a chance to cancel it, please let us know immediately so we can help return the funds to you.‍

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You have reached your bank's daily limit

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Most banks have a daily limit for connected bank transfers. This may be the cause if you are transferring a large amount.

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• Lloyds Banking Group (Lloyds, Halifax and Bank of Scotland) and NatWest Group (RBS, NatWest and Ulster): Try depositing under £5,000
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• Barclays: If this is your first bank transfer payment, try depositing under £2,000. If not, please get in touch with us for further troubleshooting.
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• HSBC, First Direct, Santander, AIB UK, Danske Bank, Starling, Nationwide, Monzo and TSB: Try depositing under £10,000

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Deposits via manual bank transfer

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Is the deposit coming from your linked bank account?

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• You can only make a deposit via manual bank transfer if the money is coming from the linked bank account you have connected to Chip via Open Banking.

• Check your linked account in the Profile tab of the app. You won't be able to make deposits from any other account.

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Will the deposit take you over your account limits?

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We have different maximum deposit limits for our accounts. It's important to check that your deposit won't take your balance over the maximum limit for that specific savings account.

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• Chip Instant Access Account: £1 million

• Chip Easy Access Account, Prize Savings Account, and Chip Cash ISA: £85,000 each

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Has your bank connection dropped?

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• When you link your account using Open Banking, that connection is secure for 90 days before it needs to be refreshed.

• We'll always send you a notification when this is due, but you can check if your bank connection has dropped at any time in the Profile tab.

• If the connection has dropped, you'll need to re-authenticate your bank connection to continue making deposits.

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Deposits via debit card

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Expired or updated debit card details

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If your debit card has expired or you've been issued a new card, you won't be able to deposit until you update the details with Chip.

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To connect your new debit card, please follow these steps in the app:

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1. Head to the Profile tab.
2. Select Your bank and debit card.
3. You'll then be able to remove your old card and follow the instructions to link your new one.

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Your bank is blocking the transaction

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Sometimes, for security reasons, your bank may decline larger card transactions or flag them for additional checks. This is especially common if you're a new member.

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• Please contact your bank directly to verify that they're not blocking the transaction.‍

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Too many failed deposit attempts

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If you've tried and failed to deposit multiple times today, further attempts will be blocked by our system.

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• This is a security measure to protect your account.

• You must allow a full 24-hour period to pass before trying to make another deposit. This is a 24-hour block, not just until midnight.

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Identity verification or documentation required

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Before you're allowed to deposit funds, we may need you to provide additional identity verification or documentation.

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• Please check your email and in-app messages to see if any documents are required. If you're unsure, just drop the team a message and we'll confirm what is needed.

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Using a VPN or depositing from outside the UK

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For regulatory reasons, we can't accept deposits from certain countries outside of the UK.

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• If you are overseas, please check with the team if deposits are supported in your location.

• If you have a VPN (Virtual Private Network) enabled, please disable it and try again.

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Need further help?

We are here to help you get this sorted. You can easily get in touch with our support team using the in-app chat or by email at hello@getchip.uk. You can find the in-app chat in the Contact us section on the Profile tab.

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To help us find a solution as quickly as possible, please include the following details when you message us:

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• The bank you are trying to deposit from.

• The type and model of the mobile device you are using (e.g., iPhone 14, Samsung S23).

• Your current iOS or Android operating system version.

• Which version of the Chip app you currently have installed (we always recommend being on the latest version).