Why have my autosaves stopped?

If your autosaves have stopped, here are the most common reasons why:

• Your linked bank account's debit card has expired. This could also be the case if it's due to expire within the next month.

• You didn't have enough money in your account when the autosave was generated.

• Your autosave settings are preventing a save. For example, your minimum balance or overdraft protection settings might have stopped it from happening.

• Your balance is much lower than usual. When a balance is very low, we may not be able to generate an autosave of at least £1, so we'll skip it.

• You haven't selected an account for your autosaves to be allocated to. You can check this by going to Profile > Savings plans > Autosave settings.

‍

Need further help?

If you have any further questions, get in touch with our support team using the in-app chat (this can be found in the Contact us section on the Profile tab) or by email at hello@getchip.uk for further help.