How to know if an email, text, or call from Chip is legitimate

How we contact you

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• Email and in-app chat: We primarily get in touch with you via email (from secure@getchip.uk or hello@getchip.uk) or the in-app chat.

• SMS: We may send you an SMS, but these will only ever direct you to log in to the app. They will never contain a link.

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What we will never ask for

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• Your password, PIN, or any other login details.

• Your personal or financial information via email or text.

• We will never ask you to click a link in an email or text message to log in to your account.  

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If you're ever in doubt

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If you are ever in doubt about a communication from Chip, please do not click any links or share any information. Instead, contact us directly using a verified method.

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You can reach us by emailing secure@getchip.uk or by messaging us via the in-app chat (which can be found on the Profile tab). Our team will confirm whether the request is genuine.

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You can read more about spotting and preventing fraud by clicking here.